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We want you to be prepared. Every day, thousands of people fall victim to fraudulent emails, texts, and calls. Please be aware: Old National Bank will never request sensitive information through unsolicited emails, phone calls, or text messages.


The American Bankers Association has a short video on how to keep your information safe. Get informed in less than 2 minutes!

Watch Video

Ways to protect yourself.

Banks Never Ask That

Ways You Can Protect Yourself

We have three different sets of tools to help you stay on top of your accounts and personal information.

  • A consumer looking at her mobile device


    Online and Mobile Banking let you access your accounts 24/7, starting today!

    If you’re looking at your accounts regularly, you’ll spot irregularities much more quickly than if you were to wait for paper statements.

  • A consumer looking at his phone


    You can choose how and when your card is used — and receive alerts every time a purchase is made.

    Turn off your card with a click of a button, if you notice something suspicious or if you lose your card.

  • A consumer looking at her laptop


    For most of these FREE protections, you must enroll.

    This service tracks your risk score and reports it back to you regularly.

    Mastercard also monitors for compromised credentials and potentially damaging use of your personal information.

    If your identity is compromised, a team of identity theft resolution specialists will help resolve your incident and prevent further damage.

Looking to keep yourself safe? We have ideas.

A woman looking at her mobile device


First, be aware of common scams. Second, get connected!  Online and mobile banking allow you to spot unauthorized use of your account far faster!   

See Common Scams

A man looking at his laptop


Weak passwords and answering strange invoices are both no-no’s. Stay informed and protect yourself.

Get Tips

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Don’t let it happen to you! This increasingly-common tactic doesn’t just strike big companies.

Learn More

Common Phishing Tactics and Scam Alerts

We want to help you protect your personal information with these four words: Banks Never Ask That. Know what we will ask, and educate yourself on fraudsters’ recent behavior. It’s the best way to keep your information safe.

  • Text Message: If you receive a text message from someone claiming to be your bank asking you to sign in, or to prove your personal information, it’s a scam. Banks never ask that!
  • Email: Watch out for emails that ask you to click a suspicious link or to provide personal information. The sender may claim to be someone from your bank, but it’s a scam.
  • Phone Call: Would your bank ever call you to verify your account number. No! Banks never ask that. If you’re ever in doubt that the caller is legitimate, just hang up and call us directly at 800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

If you receive a text, email or phone call asking for any of the following, it’s a definite red flag! End the call, delete the text and trash the mail because we would never ask for the following items through email, text or an incoming phone call:

  • Your account number
  • Your online banking credentials (User name or password)
  • Social Security Number
  • Your debit card number, expiration and CVV code
  • Your personal PIN number
  • Share a one-time code
  • Answer to your security questions

The Illinois Department of Employment Security (IDES) is seeing an increase of fraudulent unemployment insurance claims related to COVID-19 as part of a nationwide scheme. Under this scheme, scammers file the claims using the personally identifiable information (PII) of the victims.

If you suspect or become aware that you have been a victim of unemployment fraud, please report it and cancel the application immediately by calling IDES at 1-800-814-0513.

Also remember to notify your employer’s payroll department.

Take precautions to ensure a safe delivery: If you are having a valuable or fragile item delivered to your home, purchase shipping insurance. In addition, always get tracking numbers for your purchases and check the shipping progress periodically.

1. Watch out for texts, calls or emails about a missed delivery. While occasionally legitimate, these are often scams. Also look out for phishing emails and texts that have a fake “tracking link.” Sometimes these links contain malware that you can accidently download to your computer. Or, the link goes to a phone form that allow scammers to harvest your personal information.

2. While legitimate delivery services may leave a “missed delivery” package tag, beware of fake “missed delivery” tags left in-person at your residence. Keep track of what you’ve ordered so you have a better idea of what is coming and when. If you get a missed delivery tag, go to the delivery carrier's website directly, or log in and use the retailer's tracking tools. Don’t blindly call the number on the tag – it may be a scammer looking to harvest your personal information.

3. Request a Signature: Chances are this feature may come with a price tag, but it may be worth the extra fee. Requesting a signature means that a delivery service won’t be able to drop a package on your doorstep unless someone is around to sign for it.

4. Don’t leave packages sitting on your doorstep. Packages left sitting outside are particularly vulnerable to theft. To ensure safe delivery, have your package delivered to your workplace, or to a trusted friend or neighbor who will be home to accept delivery. Some delivery companies now have lockers where your packages can securely wait for you to pick them up using a one-time code to open the locker.  

5­­­­­. Open your delivery upon receipt to check for damage or signs of tampering. Contact the seller immediately if you believe something is wrong with the shipment, or if it’s not what you ordered. Also, be sure to review the seller’s return policy for damaged or unwanted items.

1 Mobile Banking requires that you download the Mobile Banking app and may only be available for select mobile devices. Old National Bank does not charge any fees to use mobile banking; however, there may be message and data rate charges associated with data usage on your phone.