First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
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      1. Do you offer referral bonuses?

        Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

        Requirements
        Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

        • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
        • Has one (1) or more direct deposits totaling at least $500

        Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

        Receiving your Reward Card
        Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

        Other ways to register
        In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

      2. How do I order checks?

        There are several ways to order checks:

        • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
        • Log into Online Banking. Go to Additional Services and then select Check Reorder.
        • You may visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

        If you are a former First Midwest Bank client, you are welcome to continue using your First Midwest Bank checks until you run out; they will be accepted for at least two years.

      3. Can I make a deposit through an Old National ATM?

        Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

        • Go to the oldnational.com locator
        • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
        • Type your zip code or city/state into the Search bar to find the nearest ATMs

        Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

        If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

      4. How do I apply for a business loan?

        You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

        You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

        To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

      5. How do I order small business checks?

        There are several ways to order checks for your business:

        • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
        • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
        • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

        If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.

      6. What are the different ways I can make a payment on my Old National loan?

        For personal loan payments (not including mortgage loans), we offer several options:

        • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
        • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
        • Mail a check to PO Box 3728, Evansville, IN 47736
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

        For mortgage loan payments, here are several available options:

        • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
      7. What are my options for contacting Old National?

        We offer several convenient ways to connect with us. 

        • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
        • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
        • Use our email form to submit comments or request a call.
        • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
      8. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

        Closed Accounts
        If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

        Overdrawn Accounts
        If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

        If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

      9. My debit card was lost/stolen. How can I get a new one?

        Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

        If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

        Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

      10. Where can I find the phone number or email to contact a branch manager?

        Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

        To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

        This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.