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      1. How do I enroll in Zelle®?

        You can send, request or receive money with Zelle®.

        To start using Zelle® at Old National, you must be enrolled in Online or Mobile Banking.

        Once enrolled, login and locate Send Money with Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

      2. How do I set up a recurring payment in Online Bill Pay?

        From a Web Browser

        • Log in to your Digital Banking account.
        • Open Online Bill Pay.
        • Locate the payee on your list.
        • Under the Options list, select the Automatic Payment tab.
        • Next, select the account you would like to pay from, the amount and the frequency.
        • If you are sending the payment via check, you may Add a Memo (located under Amount).
        • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
        • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
        • When you are satisfied with your payment information, click Save.

        In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

        • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
        • Click Add to make additional payments to a payee.

        On the Mobile App
        Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
        • Tap Schedule.
        • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
        • Tap Yes to confirm.
      3. How do I use Zelle®?

        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
        2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

      4. Why is LIBOR being discontinued?

        LIBOR was introduced in the 1980’s as a benchmark interest rate that was intended to reflect banks’ average cost of short-term, wholesale unsecured borrowing. Over time, and particularly during the financial crisis that began in 2007, banks became less and less reliant on inter-bank lending. As a result, the number and dollar volume of transactions from which LIBOR was derived declined dramatically. To make up for this shortfall, LIBOR panel banks resorted to using “expert judgment” when submitting various rates used in calculating LIBOR. This left it susceptible to manipulation and fraud.

        In 2017, the UK Financial Conduct Authority (FCA), the regulator for LIBOR, announced that after December 31, 2021, the panel banks would no longer be required to submit settings for LIBOR. (This has since been revised to June 30, 2023, for most LIBOR tenors.) This announcement effectively started the countdown to the end of LIBOR.

      5. How can I see when my homeowner's insurance is paid from my mortgage escrow?

        You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

        To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

        To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

      6. How can I get more information about an unfamiliar charge on my credit card?

        If you see an unfamiliar charge on your credit card, and you want to obtain more detailed information, please call 1-800-558-3424.

      7. Can I receive my mortgage statement electronically rather than by mail?

        Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

        1. Log into Mortgage Manager
        2. Select Account Management
        3. Click on Document Center
        4. Under Mortgage eStatements select Paperless Statements
        5. Open and review eStatement Delivery Terms and Conditions
        6. Select I agree to the terms and conditions
        7. Click Let's do this!

        Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

        You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

      8. What is a mortgage escrow account?

        Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

        When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

        You can view your escrow account information within Mortgage Manager.

      9. Where can I find rates on the website?

        Currently, most deposit and loan rates are not listed on our website, as it is best for us to discuss your specific needs and the best options available to you. Please visit a banking center near you.

        We do provide our latest mortgage rates online. Visit our Mortgage Purchase Rates page or our Mortgage Refinance Rates page, depending on your needs.

      10. What is Partnership Banking?

        Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

        To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.