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      1. If I receive a stimulus check instead of direct deposit, how can I deposit it?

        In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

      2. What is account to account transfers and how do I use it?

        Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

        First, log in to your Digital Banking account.

        Go to the Move Money tab and click External Funds Transfers.

        Before you can transfer money, you will need to add the accounts you want to move money between. 

        Click Settings, Accounts.

        Click, Add a New Account

        Select the account type and enter the account information.

        You are now ready to setup one-time or recurring transfers.

      3. How can I get my 1098 tax information for my mortgage?

        We will mail your 1098 tax information to the mailing address you have on file with us. Please be aware that lenders have until January 31 to mail 1098 documents. Old National does not currently provide access to 1098 documents online.

        You can also view year-end tax information for your mortgage within Mortgage Manager.

        If you have not received or have misplaced your 1098, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy.

      4. Why am I being asked to verify my identity when logging in to Digital Banking?

        If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

        • You recently cleared your browser's cookies
        • You are using a different browser from the one you used previously
        • You knowingly or unknowingly asked to not skip this extra security step
        • You are using your browser in private or incognito mode

        After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

        If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

      5. What is the Main Street Lending Program?
        The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
      6. Where can I find my Old National loan account number?

        Following are some options for obtaining your loan number:

        • If you have enrolled in eStatements, view your full loan number on your eStatements within Digital Banking. Note that your full loan number is not visible within account details in Digital Banking.
        • Look on your original loan paperwork, any loan coupon booklets or monthly paper statements you may have received.
        • Visit any Old National banking center or call Client Care at 1-800-731-2265, Option 4, for assistance.
      7. Who can I send money to with Zelle?

        You can send money to friends, family and others you trust.1

        Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

        1 Must have a bank account in the U.S. to use Zelle®.
        2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      8. Where can I find mortgage loan payoff information?

        For the correct amount to pay off a mortgage loan, please do one of the following:

        A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

        Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

        Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

      9. How can I send a wire transfer?

        To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

        To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

      10. What is the Old National SWIFT code for wire transfers?

        The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).

        Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees.