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      1. Why was I charged a paper statement fee?

        Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

        You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

        In Online Banking

        • Log in to Online Banking.
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
        • Enter the six-character Confirmation Code in the box and hit Continue
        • Verify the email address where statement notifications should be sent and hit Accept.

        Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        When you enroll in eStatements, you will no longer receive a paper statement.

        If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

      2. How do I transfer funds in Digital Banking?

        Digital Banking

        To transfer funds between your Old National deposit accounts: Choose Move Money and Make a Transfer. This will enable you to transfer funds between Old National accounts only. You can choose your accounts, select today's date and complete the transfer at that time. You can also select a future date or setup recurring transfers. 

        To transfer funds to your account at another financial institution: Choose Move Money and then External Funds Transfers. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you may not be able to transfer immediately. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, choose Move Money and Make a Transfer. Mortgage loan payments can be made through Mortgage Manager within Online Banking. (Visit our resource page for Mortgage Manager.) 

        To send money or receive money from another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Online and navigate to Move Money tab. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Choose Move Money, then Loan Payment. You will be asked to add an account or you can choose Make Payment for established accounts. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. 

        Mobile App 

        To transfer funds between your Old National deposit accounts: Tap Transfers from the bottom of the screen. Select the To and From accounts and the amount to transfer. Mobile app transfers are effective the same day as long as it is done before the cut-off. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, tap Transfers at the bottom of the screen. Select the T and From accounts and the amount to transfer. Transfers through the mobile app are effective the same day as long as it is done before the cut-off.

        Mortgage loan payments can be made through Mortgage Manager. 
        Tap Payment Center, then Manage & Pay Mortgage. Tap Pay to access Mortgage Manager. You can also setup automatic payments for your mortgage loan in Mortgage Manager. 

        To send money to another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Mobile App and navigate to Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Tap Payment Center, then Pay Loan. You will be asked to add an account or you can Make Payment with established accounts. 

        Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. If you need assistance with transferring funds, please contact Client Care at 1-800-731-2265.

      3. Do you offer referral bonuses?

        Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

        Requirements
        Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

        • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
        • Has one (1) or more direct deposits totaling at least $500

        Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

        Receiving your Reward Card
        Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

        Other ways to register
        In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

      4. How do I transfer funds between my Old National accounts?

        Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

        One-Time Transfer
        To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

        Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

        You have the option to include a message, you may do so in the Memo section. 

        Click Make Transfer. 

        Take a moment to verify that your transfer details are correct, then click Confirm. 

        Once you have confirmed, we’ll let you know that your transfer is complete.

        Recurring Transfers
        Save time with scheduled, recurring transfers that automatically move money between your accounts. 

        To create a recurring transfer in the web browser, check the Repeat box. 

        Select the frequency, date and duration of your recurring transfers and click Save. 

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

        To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

        The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

      5. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

        Closed Accounts
        If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

        Overdrawn Accounts
        If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

        If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

      6. Where can I find the phone number or email to contact a branch manager?

        Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

        To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

        This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

      7. How do I enroll in Digital Banking?

        In a Banking Center
        Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.

        Opening a Checking Account Online
        If you open a new Old National account online, you can enroll in digital banking immediately.  

        Steps for Online Enrollment of Digital Banking
        There are several options for enrolling online:

        1. From a web browser, go directly to the enrollment page or
        2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
        3. Download our Mobile App and tap Sign up.

        Once on the enrollment page:

        1. Enter your desired Online Banking User ID and Password.
        2. Enter your personal information.
        3. Enter your Account Type and Account Number. 
        4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

        If the information matches, then you will be directed to the login.

        If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.

        If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.

      8. How do I use Quick Pay in Online Bill Pay?

        On a Web Browser
        Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

        • First, log in to your Digital Banking account.
        • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
        • In the Pay from section, select the account you would like to make the payment from. 
        • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
        • Next, enter the dollar amount you wish to pay.
        • When finished, click Schedule Payment.
        • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

        On the Mobile App

        • From a mobile app, simply log in, tap Payment Center, then Bill Pay. 
        • Select the To/Payee and the From account. 
        • Enter the amount and the date you want the payment to arrive to the payee. 
        • Tap Pay. 
        • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
      9. Can I cancel a payment in Zelle®?

        You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

        If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

        If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

        Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

        You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

      10. If I receive a stimulus check instead of direct deposit, how can I deposit it?

        In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.