First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Suggested Search Terms

    Suggested Search Terms

      Search for Money Markets and Rates

      210 results found

      1. How can I see when my homeowner's insurance is paid from my mortgage escrow?

        You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

        To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

        To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

      2. How can I get more information about an unfamiliar charge on my credit card?

        If you see an unfamiliar charge on your credit card, and you want to obtain more detailed information, please call 1-800-558-3424.

      3. Can I receive my mortgage statement electronically rather than by mail?

        Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

        1. Log into Mortgage Manager
        2. Select Account Management
        3. Click on Document Center
        4. Under Mortgage eStatements select Paperless Statements
        5. Open and review eStatement Delivery Terms and Conditions
        6. Select I agree to the terms and conditions
        7. Click Let's do this!

        Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

        You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

      4. What is a mortgage escrow account?

        Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

        When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

        You can view your escrow account information within Mortgage Manager.

      5. Why was I charged a paper statement fee?

        Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

        You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

        In Online Banking

        • Log in to Online Banking.
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
        • Enter the six-character Confirmation Code in the box and hit Continue
        • Verify the email address where statement notifications should be sent and hit Accept.

        Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        When you enroll in eStatements, you will no longer receive a paper statement.

        If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

      6. How can I find a certain Old National banking center or ATM?

        There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

        • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
        • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      7. Do you offer referral bonuses?

        Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

        Requirements
        Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

        • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
        • Has one (1) or more direct deposits totaling at least $500

        Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

        Receiving your Reward Card
        Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

        Other ways to register
        In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

      8. What are my options for contacting Old National?

        We offer several convenient ways to connect with us. 

        • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
        • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
        • Use our email form to submit comments or request a call.
        • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
      9. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

        Closed Accounts
        If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

        Overdrawn Accounts
        If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

        If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

      10. My debit card was lost/stolen. How can I get a new one?

        Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

        If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

        Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.