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1. How to incentivize your employees to make cost-effective health care choices
   Even a great benefits plan won't serve your business to its full potential if your employees aren't using the tools provided to them. Employers have a wealth of opportunities to improve their business and their employees' experience if they adopt an innovative plan, but the efficacy of these tools rely on employee enga
2. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
   Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
3. Privacy Documents
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4. 5 Ways Collaboration Saves Your Customers Money (And Why It Matters)
   Good news: Strategic partnerships aren't only for your benefit. Working within them, your customers might save money, too
5. How do Economies of Scope and Economies of Scale Differ?
   Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
6. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
7. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
8. 3 Areas to Improve for Customer Service Work-From-Home
   Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
9. 3 ways banks, fintechs and FIs can harness AI for success
   How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec
10. In the era of remote work, we still need offices
    If there’s one thing we know to be true in the business world, it’s that where Google leads, others will follow. Recently the company announced its plan to let employees work from home through the summer of 2021. If arguably the number-one advocate of in-office culture is leaving desks empty for more than a year, it be