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      1. How do I apply for a business loan?

        You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

        You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

        To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

      2. How do I order small business checks?

        There are several ways to order checks for your business:

        • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
        • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
        • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

        If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.

      3. What are the different ways I can make a payment on my Old National loan?

        For personal loan payments (not including mortgage loans), we offer several options:

        • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
        • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
        • Mail a check to PO Box 3728, Evansville, IN 47736
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

        For mortgage loan payments, here are several available options:

        • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
      4. How do I approve a payment in Shared Access?

        If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

        • From a web browser, log into digital banking.
        • In the Bill Payment box, you will see you an Approval needed.
        • Select Review.
        • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

        Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

      5. What is the Main Street Lending Program?
        The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
      6. How do I sign up to use the Allpoint ATM network?

        You do not have to sign up to use Allpoint's 55,000 ATMs in addition to Old National ATMs. Enrollment is automatic for Old National clients who have an Old National debit/ATM card.

        You can find Old National and Allpoint ATMs by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

      7. What do I do if I am concerned my computer or mobile device has been compromised?

        Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT. You should also monitor account activity and report anything suspicious.

      8. What information do I need to apply for a business loan?

        Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

        You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

        To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

      9. How can I send a wire transfer for my business?

        To learn more about your options for sending domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page. 

        Here you can also find information about ONPointe, our Treasury Management solution that enables clients to initiate secure wire transfers from their own computers.

        If your company regularly sends international wires, you may also want to talk with our Foreign Exchange (FX) Department directly at 1-800-704-3084. Along with helping clients make and receive payments in foreign exchange, the Old National FX Department can assist with ways to mitigate exchange rate risk.

      10. How can I know when my stimulus payment has been direct deposited to my account?

        Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

        If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

        You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.