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      1. Which branches have safe deposit boxes?

        You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

        The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

      2. How do I place a stop payment on a check or pre-authorized payment?

        Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

        • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
        • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
        • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
        • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
        • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
      3. How can I dispute a transaction that I don't recognize on my account?

        For Check Disputes
        Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        For Electronic and Debit Card Transaction Disputes
        You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

        If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

      4. What should I do if I think someone has gained unauthorized access to my Digital Banking?

        Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

        If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

        If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

      5. When will my monthly mortgage billing statement be sent out?

        Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

      6. How do I endorse a check for Mobile Deposit?

        Within the endorsement area on the back of the check, sign your name and print "For Mobile Deposit Only."

        To learn more about Mobile Deposit, visit our Mobile Deposit page.

        If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

      7. Are there limits on how much cash I can withdraw from an ATM?

        There are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary. To learn your daily limit, please contact Old National at 1-800-731-2265.

      8. How can I apply for a business credit card?

        You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.

        You an also visit any banking center to apply for a business credit card.

      9. Can I make a deposit at an Allpoint ATM?

        No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

        Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

        • Go to the oldnational.com locator
        • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
        • Type your zip code or city/state into the Search bar to find the nearest ATMs

        Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

        To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

        If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

      10. Are there any fees to send money using Zelle®?

        Old National does not charge any fees1 to use Zelle® with your personal checking account.

        1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.