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      1. What should I do if my Old National checks were lost or stolen?

        Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

      2. How can I make a mortgage payment in Mortgage Manager?

        You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

        Here are several other options for making mortgage payments:

        • Visit any Old National banking center to make a payment
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
        • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

        If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

      3. What is the minimum to open an IRA account?

        The minimum amount to open an IRA Savings account is $50. The minimum amount to open an IRA Certificate of Deposit is $500.

        Old National offers both Traditional and Roth IRAs. Learn more about each. If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

      4. How can I delete my online/mobile banking profile?

        If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

      5. How do I sign up for Online Bill Pay within Digital Banking?

        Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

        From a web browser

        • Log in to Digital Banking
        • Choose Bill Pay in the top menu
        • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
        • Click Complete Sign Up
        • Begin adding information for the business or person you want to pay

        Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.

        Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

        Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

        In the Mobile App

        • Open the Mobile App
        • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
        • Select Payees at the top right of the screen
        • In the Add a person or business field begin adding information for those you want to pay

        If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.

      6. Which branches have safe deposit boxes?

        You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

        The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

      7. How do I place a stop payment on a check or pre-authorized payment?

        Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

        • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
        • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
        • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
        • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
        • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
      8. How can I dispute a transaction that I don't recognize on my account?

        For Check Disputes
        Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        For Electronic and Debit Card Transaction Disputes
        You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

        If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

      9. What should I do if I think someone has gained unauthorized access to my Digital Banking?

        Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

        If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

        If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

      10. When will my monthly mortgage billing statement be sent out?

        Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.