First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
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      1. Where can I find mortgage loan payoff information?

        For the correct amount to pay off a mortgage loan, please do one of the following:

        A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

        Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

        Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

      2. How do I order checks?

        There are several ways to order checks:

        • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
        • Log into Online Banking. Go to Additional Services and then select Check Reorder.
        • You may visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

        If you are a former First Midwest Bank client, you are welcome to continue using your First Midwest Bank checks until you run out; they will be accepted for at least two years.

      3. Why am I being asked to verify my identity when logging in to Digital Banking?

        If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

        • You recently cleared your browser's cookies
        • You are using a different browser from the one you used previously
        • You knowingly or unknowingly asked to not skip this extra security step
        • You are using your browser in private or incognito mode

        After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

        If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

      4. What are my options for contacting Old National?

        We offer several convenient ways to connect with us. 

        • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
        • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
        • Use our email form to submit comments or request a call.
        • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
      5. What should I do if I think someone has gained unauthorized access to my Digital Banking?

        Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

        If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

        If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

      6. What are eBills and how do I use them?

        eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

        When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

        • To start filling in the required information, click Get Started!
        • Fill out the required information and agree to the terms. 
        • When ready, click Submit to complete the enrollment. 

        Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

        Set up an automatic payment for an eBill payee:

        • Start by clicking Options.
        • Then select Automatic Payment.
        • You can choose your options for how you would like to pay your bill.
      7. What is meant by multi-factor authentication?

        Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

        You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

        There are several common reasons that you may be asked to verify your identity, such as:

        • You recently cleared your browser's cookies
        • You are using a different browser from the one you used previously
        • You knowingly or unknowingly asked to not skip this extra security step
        • You are using your browser in private or incognito mode

        If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

      8. How long does it take to receive money with Zelle®?

        Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

        If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

        If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

        If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

        Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      9. Why is my request for Digital Banking access showing as declined or pending?

        When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

        If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.

      10. What should I do if I forgot my User ID or Password for Digital Banking?

        Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:

        • On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary  password or click I forgot my user id.
        • If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
        • If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

        Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.