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      1. How do I change my personal information for my loan?

        To change your mailing address, Old National offers several options:

        • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
        • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
        • Download a Personal Address Change Form

        To change your phone number or email address:

        Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

      2. How can I find an ATM?

        There are several ways to find an Old National ATM through our website and our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

        • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
        • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

        Deposits at ATMs
        Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

        • Go to the oldnational.com locator
        • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
        • Type your zip code or city/state into the Search bar to find the nearest ATMs

        Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

        If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

      3. How does Zelle® work?

        When you enroll with Zelle® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).

        When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

      4. Where do I send Text Banking commands?

        Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

        Here is the information you can obtain by sending the following text commands:

        • BAL – Balance for primary account in Text Banking
          • Your text will include both the Current and Available balances.
        • BAL ALL – Balance on all accounts within Digital Banking
          • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
        • LAST – Last 5 transactions for primary account in Text Banking
        • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
        • STOP – Deactivate service
        • HELP – Help keywords

        Visit our Text Banking page for more information.

        For assistance with Text Banking, please call Client Care at 1-800-731-2265.

      5. How do I set up automatic credit card payments?

        To set up automatic payments on your credit card, log into your account, select your card, and choose “Manage payments”. There, you can choose the date and amount of your automatic monthly payments.

      6. Are Card Controls secure?

        Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

      7. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

        Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

        Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

        Please call Old National Client Care toll-free at 1-800-731-2265 for help.

      8. Someone sent me money with Zelle, how do I receive it?

        If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

        If you have not yet enrolled with Zelle®, follow these steps:

        1. Click on the link provided in the payment notification you received via email or text message.
        2. Select Old National.
        3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      9. Does Old National offer cashier’s checks?

        Yes. To be issued a cashier’s check, please visit us at an Old National banking center. Be sure to bring a valid form of government-issued ID, such as a driver’s license or US passport, with you.

        If you have questions on what types of ID are required, please call us at 1-800-731-2265.

      10. Will the person I send money to be notified?

        Yes! They will receive a notification via email or text message.