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      1. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

        Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.

        That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

        Visit our Card Controls and Fraud Monitoring page, for step-by-step instructions for activation.

      2. What should I do if I am having financial difficulties making my loan payment?

        We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

        For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

      3. How can I apply for a credit card?

        You can apply for an Old National Credit Card either online or in a banking center.

        To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

        All of our credit cards offer the following:

        • Free access to your FICO® Score, anytime, anywhere
        • Online and mobile account access
        • Fraud protection - we monitor your account and alert you of any suspicious activity
      4. What types of business accounts do you offer?

        Old National offers a wide range of business and commercial banking products including:

        • Loans and lines of credit
        • SBA loans
        • Business credit cards
        • Investment real estate
        • Community development lending
        • Business checking
        • Online and mobile banking
        • Treasury Management solutions and
        • Merchant Services

        We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

        To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

      5. Can I open a savings account online?

        We do provide a way to open a basic savings account online. Go to our Personal Savings Accounts page. In the grid with our various types of accounts, go to Basic Savings and select the Open Now button.

        We offer a variety of savings options to meet different goals. If you would like to talk to someone about the type of savings that would be best for you, please visit a banking center or call us at 1-800-731-2265.

      6. Why am I not receiving Card Controls Alerts after enrolling?

        If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

        Check or update your contact information
        Ensure we have your most current information on file. You can do this in one of two ways.

        1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
        2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

        Know where your Alerts will arrive
        Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

        If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

      7. What are Text Banking and Automated Alerts?

        Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

        Here are the types of Automated Alerts available:

        • Balance update
        • Low balance
        • High balance
        • Large withdrawal
        • Large deposit
        • Check cleared (by check number)
        • Loan payment due
        • Loan payment overdue
        • Maturity date

        Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

        Information you can request from Text Banking:

        Here is the information you can obtain by sending the following text commands to 454545:

        • BAL – Balance for primary account in Text Banking
          • Your text will include both the Current and Available balances.
        • BAL ALL – Balance on all accounts within Digital Banking
          • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
        • LAST – Last 5 transactions for primary account in Text Banking
        • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
        • STOP – Deactivate service
        • HELP – Help keywords

        Information will be sent to the mobile phone number you designate when setting up Text Banking.

      8. How do I set up eStatements for my Old National loan account?

        eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

        To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

        On a web browser

        • Log in to Digital Banking
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter the six-character Confirmation Code in the box and hit Continue.
        • Verify the email address where statement notifications should be sent and hit Accept.

        On the Mobile App
        Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        • Click on the Mobile Banking App and log in to your account.
        • Click on the More menu button at the bottom of the screen.
        • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
        • Click Save Changes.
        • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
          Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter or paste the six-character Confirmation Code and select Continue.
        • Read the Consent and Authorization.
        • Enter and verify the email address where statement notifications should be sent and click Accept.

        Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

        If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

        You can also visit the eStatements page on our website.

      9. What can I do in Digital Banking?

        With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

        Mobile Deposit
        Deposit a check safely and securely with your smartphone.

        Transfers
        Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

        Bill Pay
        Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

        eStatements
        View, download and print an electronic version of your statement.

        Money ManagementTM
        See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

        Zelle®
        Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

        Text Banking
        Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

        Card Controls
        Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

        How to enroll in Digital Banking

        When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

        When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

        If you open a new Old National account online, you can enroll in Digital Banking immediately.

        You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

        There is no charge for use of Digital Banking, including the Mobile App.

      10. What does this change mean for me?

        Our commitment to our existing clients and communities is not changing. We are simply growing as a community bank, and we're gaining even more resources and expertise to serve you - and all of our clients - better. In fact, you will soon have full access to more than 250 banking centers across Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota and Wisconsin to manage your Old National account(s).

        As always, please feel free to contact Client Care with any questions at 1-800-731-2265 or visit your nearest Old National banking center.