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Why am I not receiving Card Controls Alerts after enrolling?
If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:
Check or update your contact information
Ensure we have your most current information on file. You can do this in one of two ways.- Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
- Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.
Know where your Alerts will arrive
Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.
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If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
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Can I use ATMs that are not Old National or Allpoint ATMs?
Yes. Your Old National ATM/debit card will work at all ATMs. However, doing so may result in several fees.
Surcharge fees
Out of network ATMs (ones that are neither Old National nor Allpoint) may assess you a surcharge fee. An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.Foreign fees
For most types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of any ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM.To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.
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What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?
Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).
If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance. -
What is the Old National SWIFT code for wire transfers?
The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).
Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees. -
What is ZelleĀ®?
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
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How do I use ZelleĀ®?
You can send, request or receive money with Zelle®.
To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1
To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®. -
How do I get started with Zelle?
It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.
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Wealth Management Insights
How do you manage your money? Get the tips and advice you need. Explore our library of articles and resources on a wide range of wealth management topics.
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Alternative Financial Centers
Old National Bank can help alternative financial organizations maximize their profitability, even in this highly regulated space.