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      1. How do I apply for a mortgage loan?

        You can apply for an Old National mortgage loan in several ways:

        Apply through our website

        1. Visit the Mortgage Loan Options page.
        2. If you prefer, you can also designate the mortgage lender you prefer to work with. In that case, go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of the mortgage loan officer you prefer to work with, select Apply Online.

        Call us
        You can also contact a mortgage loan officer directly to schedule an appointment. Go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of each mortgage loan officer, you will find a direct phone number.

      2. If I have a notice of error or request for information about my loan, can I submit it on my payment coupon or other payment form?

        No, a notice on a payment coupon or any other payment form is not considered a notice of error or request for information.

        If you have a question or concern about a loan payment, please contact our Client Care Center at 1-800-731-2265. (Monday – Friday, 7am-6pm CT/8am-7pm ET and on Saturday, 7am-noon CT/8am-1pm ET).

      3. What transactions can I complete at a drive-thru window?

        Most of your banking transactions can be completed through our drive-thru windows, including:

        • Check deposits
        • Standard withdrawals
        • Bill payments
        • Transfers
        • Loan payments

        Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.

        Use our locator to find your banking center and their direct phone number.

      4. How can I cancel a pending mortgage payment?

        The easiest way to cancel or edit a scheduled mortgage payment is within Mortgage Manager. Follow the How to Make a Mortgage Payment guide and select Scheduled payments. There you will be able to edit or delete a pending payment.  

        For assistance in changing or cancelling a pending online payment, please call 1-866-853-3277 at least one full business day prior to the scheduled draft payment.

      5. Why can't I see Mortgage Manager in my Online Banking?

        If you have an Old National Mortgage, and don't see Mortgage Manager in Online Banking, you may need to adjust your browser settings. You can find browser troubleshooting guides in our Mortgage Manager Resource Center.

        If, after adjusting your settings, you are still unable to see Mortgage Manager, please contact Mortgage Servicing at 1-866-853-3277.

      6. When will my deposit be available?

        Funds deposited to your account will be available to you, based on several factors we have listed below.

        A check written from an account at a bank other than Old National:
        Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

        A check written from an account at Old National:
        Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.1

        Cash or Direct Deposit (e.g. payroll, Social Security):
        Will be available the same day as deposit.1


        1 Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.

      7. What is the "Pending" transaction in my Digital Banking transaction history?

        When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

        ATM or Debit Card Transactions
        This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

        Certain Deposits
        A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

        To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

      8. How do I set up automatic payments for my Old National loan?

        For mortgage loans:

        For all other personal loans, such as auto loans:

        • Download and return the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.
        • You can also set up a repeat transfer of funds within Online Banking to make a regular payment on your Old National loan. Within Online Banking, go to Move Money and in the drop down select Make a Transfer to set up a repeat transfer from an Old National account. Select Loan Payment (under Move Money) to set up a repeat transfer from an account outside of Old National.

        If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

      9. Can I use Digital Banking to make an Old National loan payment from a non-Old National checking account?

        Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.

        For auto loan and other consumer loan payments:

        • Sign in to Digital Banking, go to Move Money in top navigation and select Loan Payment at the bottom of the drop down.

        You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.

        For mortgage loan payments:

        Currently, only mortgage loans can be paid from within the Mobile app. Payments for other types of loans can only be made within a web browser.

      10. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

        We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).