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      1. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

        Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

        Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

        Please call Old National Client Care toll-free at 1-800-731-2265 for help.

      2. What types of payments can I make with Zelle®?

        Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

        Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        1 Must have a bank account in the U.S. to use Zelle®.
        2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      3. Someone sent me money with Zelle, how do I receive it?

        If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

        If you have not yet enrolled with Zelle®, follow these steps:

        1. Click on the link provided in the payment notification you received via email or text message.
        2. Select Old National.
        3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      4. Why am I receiving calls regarding my loan account being past due when I have a grace period?

        The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

      5. Can I open a checking account online?

        We do provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Account button.

        We offer a variety of checking accounts to meet different needs. If you would like to talk to someone about the type of checking that would be best for you, please visit a banking center or call us at 1-800-731-2265.

      6. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

        We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

        Requests should be received at least 5 business days prior to the payment due date. 

        For mortgage loans:
        Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        For all other personal loans:
        Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        Please note that late payment fees may apply if we do not receive your loan payment by the due date.

        If you have questions or need assistance, please call Client Care at 1-800-731-2265.

      7. How do I apply for a mortgage loan?

        You can apply for an Old National mortgage loan in several ways:

        Apply through our website

        1. Visit the Mortgage Loan Options page.
        2. If you prefer, you can also designate the mortgage lender you prefer to work with. In that case, go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of the mortgage loan officer you prefer to work with, select Apply Online.

        Call us
        You can also contact a mortgage loan officer directly to schedule an appointment. Go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of each mortgage loan officer, you will find a direct phone number.

      8. If I have a notice of error or request for information about my loan, can I submit it on my payment coupon or other payment form?

        No, a notice on a payment coupon or any other payment form is not considered a notice of error or request for information.

        If you have a question or concern about a loan payment, please contact our Client Care Center at 1-800-731-2265. (Monday – Friday, 7am-6pm CT/8am-7pm ET and on Saturday, 7am-noon CT/8am-1pm ET).

      9. What transactions can I complete at a drive-thru window?

        Most of your banking transactions can be completed through our drive-thru windows, including:

        • Check deposits
        • Standard withdrawals
        • Bill payments
        • Transfers
        • Loan payments

        Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.

        Use our locator to find your banking center and their direct phone number.

      10. How can I cancel a pending mortgage payment?

        The easiest way to cancel or edit a scheduled mortgage payment is within Mortgage Manager. Follow the How to Make a Mortgage Payment guide and select Scheduled payments. There you will be able to edit or delete a pending payment.  

        For assistance in changing or cancelling a pending online payment, please call 1-866-853-3277 at least one full business day prior to the scheduled draft payment.