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1. How do I approve a payment in Shared Access?

   If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

   • From a web browser, log into digital banking.
   • In the Bill Payment box, you will see you an Approval needed.
   • Select Review.
   • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

   Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

2. How can I find an ATM?

   There are several ways to find an Old National ATM through our website and our Mobile App:

   On the website
   Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

   • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
   • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

   In the Mobile App

   • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
   • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

   Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.
   
   Deposits at ATMs
   Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

   • Go to the oldnational.com locator
   • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
   • Type your zip code or city/state into the Search bar to find the nearest ATMs

   Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

   If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

3. How can I find Allpoint ATMs?

   To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "Allpoint Surcharge-Free ATM" filter. Just type a zip code or city/state into the locator Search box. You can also use the locator within our Mobile App to find Allpoint ATMs.

   Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

   Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free ATM access to their accounts.

4. How do I set up Text Banking and Automated Alerts?

   Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

   To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

   To set up Automated Alerts

   • Enter your email address if you want to receive Automated Alerts by email.
   • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
   • To choose and set up your alerts, select the Add an alert button.

   Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

   How to set up Text Banking with text messaging commands

   • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
   • If you want, you can enter a second phone number here.
   • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
   • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
   • When all information is entered, select Done. You should receive a confirmation text message.

   Here is the information you can obtain by sending the following text commands to 454545:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
   • STOP – Deactivate service
   • HELP – Help keywords

   Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

   Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

5. How can I make a payment on my credit card?

   You can make a payment on your Old National Credit Card online, by mail or over the phone.

   Pay online
   Please access the Online Account Center for credit cards. You will first need to enroll.

   With online account access for your credit card, you can also do the following:

   • Transfer balances
   • Request Credit Limit Increases
   • View Statements
   • And much more

   By phone
   To make a Credit Card payment by phone, please call Cardmember Service at 1-800-558-3424.

   By mail
   Credit card payments can be sent to:

   Cardmember Service
   P.O. Box 790408
   St. Louis, MO 63179-0408

6. What information do I need to apply for a business loan?

   Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

   You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

   To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

7. What is an SBA loan?

   SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.

   SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.

8. Does Old National offer foreign currency exchange services?

   Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.
   
   For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.
   
   For more information, visit our foreign currency page.

9. What offices have notaries?

   We have associates who can notarize in every Old National office. This is a service we provide at no cost for Old National clients.
   
   It is best to call ahead to make sure a notary is available. You can use our locator to find your nearest office, hours and phone number.

   You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle) for the location phone number and hours.

10. How does a sub-user activate their account for Shared Access?
    As a subuser, you have the ability to access another person's account, based on the entitlements granted to you. 
    
    The primary user will setup your access. 
    
    You will be sent an email with your temporary password to the email address the primary user setup and a second email with your temporary ID. 
    
    Within 30 minutes of receiving the email, click on the link to complete the setup. 
    
    Read and accept the terms and conditions. 
    
    Verify your identity by receiving a call from the phone number provided by the primary user. 
    
    Setup a new password. 
    
    Once logged in, if you want to change your ID, click My Settings and Edit User ID. 
    
    If you forget your password or have questions regarding your access, please contact the primary user.