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      1. What types of payments can I make with Zelle®?

        Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

        Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        1 Must have a bank account in the U.S. to use Zelle®.
        2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      2. Someone sent me money with Zelle, how do I receive it?

        If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

        If you have not yet enrolled with Zelle®, follow these steps:

        1. Click on the link provided in the payment notification you received via email or text message.
        2. Select Old National.
        3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      3. Why am I receiving calls regarding my loan account being past due when I have a grace period?

        The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

      4. Can I open a checking account online?

        We do provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Account button.

        We offer a variety of checking accounts to meet different needs. If you would like to talk to someone about the type of checking that would be best for you, please visit a banking center or call us at 1-800-731-2265.

      5. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

        We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

        Requests should be received at least 5 business days prior to the payment due date. 

        For mortgage loans:
        Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        For all other personal loans:
        Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        Please note that late payment fees may apply if we do not receive your loan payment by the due date.

        If you have questions or need assistance, please call Client Care at 1-800-731-2265.

      6. When will the check I deposited through Mobile Deposit be available?

        Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

        Checks written from an Old National account:
        If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

        Checks written from an account at a bank other than Old National:
        If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

        Viewing your mobile deposit
        You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

        If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

        ATM Deposits
        As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

      7. How can I make a payment on my credit card?

        You can make a payment on your Old National Credit Card online, by mail or over the phone.

        Pay online
        Please access the Online Account Center for credit cards. You will first need to enroll.

        With online account access for your credit card, you can also do the following:

        • Transfer balances
        • Request Credit Limit Increases
        • View Statements
        • And much more

        By phone
        To make a Credit Card payment by phone, please call Cardmember Service at 1-800-558-3424.

        By mail
        Credit card payments can be sent to:

        Cardmember Service
        P.O. Box 790408
        St. Louis, MO 63179-0408

      8. How do I change my personal information for my loan?

        To change your mailing address, Old National offers several options:

        • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
        • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
        • Download a Personal Address Change Form

        To change your phone number or email address:

        Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

      9. Can my mortgage payment automatically be drafted from my checking or savings account?

        Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

        With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

        With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

        The following information will help you in setting up automatic payments:

        While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

        If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

      10. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

        We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).