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      1. What transactions can I complete at a drive-thru window?

        Most of your banking transactions can be completed through our drive-thru windows, including:

        • Check deposits
        • Standard withdrawals
        • Bill payments
        • Transfers
        • Loan payments

        Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.

        Use our locator to find your banking center and their direct phone number.

      2. How can I cancel a pending mortgage payment?

        The easiest way to cancel or edit a scheduled mortgage payment is within Mortgage Manager. Follow the How to Make a Mortgage Payment guide and select Scheduled payments. There you will be able to edit or delete a pending payment.  

        For assistance in changing or cancelling a pending online payment, please call 1-866-853-3277 at least one full business day prior to the scheduled draft payment.

      3. Why can't I see Mortgage Manager in my Online Banking?

        If you have an Old National Mortgage, and don't see Mortgage Manager in Online Banking, you may need to adjust your browser settings. You can find browser troubleshooting guides in our Mortgage Manager Resource Center.

        If, after adjusting your settings, you are still unable to see Mortgage Manager, please contact Mortgage Servicing at 1-866-853-3277.

      4. When will my deposit be available?

        Funds deposited to your account will be available to you, based on several factors we have listed below.

        A check written from an account at a bank other than Old National:
        Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

        A check written from an account at Old National:
        Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.1

        Cash or Direct Deposit (e.g. payroll, Social Security):
        Will be available the same day as deposit.1


        1 Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.

      5. What is the "Pending" transaction in my Digital Banking transaction history?

        When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

        ATM or Debit Card Transactions
        This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

        Certain Deposits
        A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

        To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

      6. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

        We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

      7. What are the supported browsers for Old National Digital Banking?

        For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following:

        You can test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

        If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265 for additional assistance.

      8. What if I am having browser problems in Digital Banking?

        For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following: 

        First, test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

        If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265.

      9. What should I do if I am having financial difficulties making my loan payment?

        We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

        For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

      10. Do I have the option to make extra principal payments on my mortgage loan?

        Yes, you have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.

        The easiest way to do this is within Mortgage Manager. Our Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount: