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      1. After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

        Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

        Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

        Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

        If we determine that an error has occurred, we will mail you a letter explaining:

        • The correction that was made
        • The date confirming when the correction was made
        • Information about how you can contact us if you need further assistance

        If we discover that no error took place, we will mail you a letter explaining:

      2. That no error occurred
      3. The reason(s) for that determination
      4. Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
      5. Information about how you can contact us if you need further assistance

        6. Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.

    • What if I am locked out of my account in Digital Banking?

      To protect your account against unauthorized access, you may be "locked out" if you have attempted to log in to Digital Banking using incorrect login credentials (user name and password) multiple times. The length of time that you are locked out will depend on how many times you have attempted to log in using incorrect credentials. Here is how to regain access to your account:

      Resetting your credentials
      Most lock-out periods are brief, and after that time period has ended, you can reset your own login credentials in Digital Banking by doing the following:

      From a web browser
      From a web browser such as Chrome, Firefox or Safari, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials. 

      In the Mobile App
      If you are using the Mobile App, on the Login screen, select Forgot Login. Enter the requested information to retrieve or reset your login credentials.

      Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.

      Contacting Client Care
      If, after trying the above, you are not able to retrieve or reset your password, or you are not able to wait for the lock-out period to expire, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

    • How can I close a checking or savings account?

      We do our best to ensure that you have the right financial solutions to fit your life. While we understand that closing an account may sometimes serve your needs best, we also hope that you will consider talking with one of our helpful experts at a nearby banking center. They may be able to find an account or service that is a better match for what you need. If you are moving, they can show you how to use digital banking services to make deposits and manage your account wherever you are. You also can review many of our account and service options on our website, including our Compare Checking Accounts page.

      If you do have a situation in which you need to close your checking or savings account, the following information should help you:

      If your account currently has a $0 balance
      You may contact our Client Care center at 1-800-731-2265 or visit a nearby banking center. Your request may take 1-2 days to process. You will want to make sure any outstanding checks or debit card purchases have cleared before closing your account.

      If you still have money in your account
      If your account currently has a balance, we will need a signature from you to close your account, so please visit a nearby Old National.

      If you aren’t able to close your account in person, you may be able to send a letter with your request by mail or fax, but additional verification is often needed with this method. We recommend that you contact the location where your account was opened, to check what specific information is required before sending your request. Contact information for each banking center is available on our website locator.

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