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1. How can I get a copy of a check in Digital Banking?

   Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

   On a web browser

   • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
   • Under Account History, set the date range when the check cleared your account.
   • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

   Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

   Mobile App

   • Within the Mobile App, go to Accounts and select the checking account the check was written on.
   • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
   • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
   • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
   • From here, you can view or take a screenshot of the check image.

   If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

2. How do I schedule an appointment to visit a banking center?

   You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

   If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

   Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

   • Old National Commercial Banking: 1-800-731-2265
   • Old National Wealth Management: 1-800-830-0362
   • Old National Investments: 1-800-264-6621
   • Old National Mortgage: 1-855-974-5626
3. How can I get pre-approved for a vehicle loan?

   To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

   A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

   Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.

4. Why is my request for Digital Banking access showing as declined or pending?

   When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

   If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.

5. What do I do if I received an unsolicited or suspicious email claiming to be from Old National?

   If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

   Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:

   • Awkward greeting or salutation
   • Typos
   • Incorrect grammar
   • Strange or unfamiliar links
   • Compelling or urgent language
   • Misspelled company name

   You are your first line of defense:

   • Stop before you click on links or attachments
   • Call the company using a phone number you know to be valid to confirm they sent the email
   • Don't reply
6. After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

   Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

   Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

   Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

   If we determine that an error has occurred, we will mail you a letter explaining:

   • The correction that was made
   • The date confirming when the correction was made
   • Information about how you can contact us if you need further assistance

   If we discover that no error took place, we will mail you a letter explaining:

7. That no error occurred
8. The reason(s) for that determination
9. Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
10. Information about how you can contact us if you need further assistance

Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.