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      1. Is Old National participating in the Main Street Lending Program?
        Yes, Old National is an eligible lender for the Main Street Lending Program. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
      2. How do I sign up for Card Controls and Alerts?

        Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

        Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

      3. What is mortgage refinancing?

        When you refinance your mortgage, you are essentially paying off your existing mortgage and replacing it with a new one. Mortgage refinancing can provide several benefits, including the opportunity to lower your interest rate, lower your monthly payment and pay off your loan earlier.

        Old National offers both the Quick Home Refi (QHR) and our standard mortgage refinancing product. You can learn more about each one and how to apply on our Mortgage Refinancing page.




      4. What is the Main Street Lending Program?
        The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
      5. Does Old National still offer gift cards?

        As of 10/31/19, Old National stopped offering gift cards, due to the increased availability of such cards in many retailers.

        If you have already purchased a gift card from Old National, you can continue to use it until its expiration date. You can also visit the gift card site to check the balance of any existing card you may have.

        If you have an issue with an existing gift card, please call the Visa number on the back of the card.

      6. Is online and mobile banking down?

        Typically, if our online or mobile banking will be down for an extended period of time, we post a notification in the blue bar at the top of our home page.

        At times, after we have had an online or mobile banking outage, clients may need to take a few steps to be able to access it again. This is because the browser on your computer/device may have "cached" or held on to the previous page you visited in online or mobile banking when it was not functioning. You will need to clear your cache to enable your computer to access the now functioning page.

        Different browsers require that you clear the cache (or browsing history) in different ways, so we have created an FAQ on how to clear your browser history, cache and cookies.

        Once you have cleared your cache, you should also close down your browser.

        If you need guidance in completing these steps, or you have completed them and still cannot access online or mobile banking, please contact Client Care at 1-800-731-2265.

      7. What are Card Controls and Alerts?

        Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the Mobile App. There is no cost to use Card Controls.

        Here are a few of the benefits of using Card Controls:

        Monitor
        Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

        Manage
        Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

        Visit our Card Controls page for more information, including how to enroll.

        Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

        Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.

      8. What type of mortgage should I get?

        As with all financial products, the right mortgage is dependent on your individual needs and situation. It’s best to talk with a mortgage expert to determine which type of mortgage will work for you.

        Of course, that doesn’t mean you can’t educate yourself about the various types of mortgages that are available. You can start by viewing our many mortgage options.

        We also have extensive information about mortgages and homebuying available in our Financial Insights.

      9. How can I get my 1098 tax information for my mortgage?

        We will mail your 1098 tax information to the mailing address you have on file with us. Please be aware that lenders have until January 31 to mail 1098 documents. Old National does not currently provide access to 1098 documents online.

        You can also view year-end tax information for your mortgage within Mortgage Manager.

        If you have not received or have misplaced your 1098, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy.

      10. Are there limits on how many times I can use an Allpoint ATM?

        Old National clients have access to an unlimited number of surcharge-free transactions at Allpoint ATMs.

        Please be aware that there are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary between Allpoint locations, but most will allow you to withdraw between $200 and $400 in a single transaction. To learn your daily limit, please contact Old National at 1-800-731-2265.