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      1. I had damage to my house and received a check from the insurance company with Old National’s name on it. How do I cash or deposit it?

        If you have your mortgage with Old National and a homeowners insurance claim, we will be an active part of your claim process. Your loan with us is based on your home’s value, so we want to ensure your property is repaired and the value is maintained.

        We have developed a Guide to Homeowners Insurance Claims that will give you an overview of the claim process and the necessary forms you will need along the way.

        Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

        For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

        For commercial or business property, contact your Old National Bank commercial lender for guidance.

      2. Do you offer a checking account for seniors?

        Yes. Our Old National Classic Checking is especially for clients age 50 and better. Here are some of the benefits:

        • Earn interest with tiered rates
        • Receive complimentary Old National standard checks or 25% off other styles
        • Have check images mailed with statements or view online images with eStatements 
        • Pay no monthly service charge if you complete qualifying banking activities each month or maintain a minimum balance of $750 or a combined balance of $5,000 in checking, savings or money market accounts.

        To learn more or open an Classic Checking account, visit your nearest banking center, call us at 1-800-731-2265 or open your account online.

        You can also visit our Classic Checking page for more information.

      3. What types of business accounts do you offer?

        Old National offers a wide range of business and commercial banking products including:

        • Loans and lines of credit
        • SBA loans
        • Business credit cards
        • Investment real estate
        • Community development lending
        • Business checking
        • Online and mobile banking
        • Treasury Management solutions and
        • Merchant Services

        We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

        To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

      4. What is mortgage refinancing?

        When you refinance your mortgage, you are essentially paying off your existing mortgage and replacing it with a new one. Mortgage refinancing can provide several benefits, including the opportunity to lower your interest rate, lower your monthly payment and pay off your loan earlier.

        Old National offers both the Quick Home Refi (QHR) and our standard mortgage refinancing product. You can learn more about each one and how to apply on our Mortgage Refinancing page.




      5. How can I send a wire transfer?

        To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

        To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

      6. If my business uses ONPointe Treasury or ONPointe Essentials, whom do I contact for support?
        Contact Treasury Management Support at 1-800-844-1720 for assistance with ONPointe login, information reporting, ACH and wire transfer origination, positive pay and general questions.
      7. How do I activate my new debit card?

        Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

        If you have questions or need assistance, call Client Care at 1-800-731-2265.

      8. Are Card Controls secure?

        Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

      9. What is Money Management within Digital Banking?

        Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

        • View all of your accounts, including those with other financial institutions, in one convenient location.
        • Categorize your spending.
        • Set goals and use budget alerts.
        • See a history of spending and prediction of future spending.

        And much more!

        Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

        To learn more, view our Money Management demo and resource guides.

      10. How do I set up automatic debit card payments?

        Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

        You can easily see which merchants you have automatic payments with in the Old National Mobile app.