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1. How do I place a stop payment on a check or pre-authorized payment?

   Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

   • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
   • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
   • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
   • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
   • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
2. Can my mortgage payment automatically be drafted from my checking or savings account?

   Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

   With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

   With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

   The following information will help you in setting up automatic payments:

   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.

   While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

   If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

3. Can I make a payment on my mortgage loan using a credit or debit card?

   At this time, borrowers cannot use a credit or debit card to make a payment on their Old National mortgage loan. Payments can only be accepted from a checking or savings account.

   See our related FAQ: How can I make a payment on my Old National mortgage loan?

4. What do I do if I am concerned my computer or mobile device has been compromised?

   Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT. You should also monitor account activity and report anything suspicious.

5. Do I need to inform Old National of damage to my home or vehicle?

   Yes! If you have damage to property that is financed through Old National, we need to be an active part of your insurance claim process. Your loan with us is based on your home, vehicle or other property value, so we want to ensure it is repaired and the value maintained.

   The process for reporting property damage differs based on the type of property, so we have developed the guides below to assist you:

   Home mortgages

   • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including where to report damage to your home.
   • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

   Consumer loans
   For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans.

   Commercial loans
   For commercial or business property, contact your Old National Bank commercial lender for guidance.

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