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What is the Old National routing number?
The Routing Number for Old National Bank is 086300012.
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Is there a limit on how many people can be in a banking center?
We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.
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Which branches have safe deposit boxes?
You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.
The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.
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How Technology and Agile Are Reshaping Customer Experience in Financial Services
AI and Agile practices are reshaping customer experience in financial services. Here are some strategies that companies are using
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How do I schedule an appointment to visit a banking center?
You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.
If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.
Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:
- Old National Commercial Banking: 1-800-731-2265
- Old National Wealth Management: 1-800-830-0362
- Old National Investments: 1-800-264-6621
- Old National Mortgage: 1-855-974-5626
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Smishing Attempts Are on the Uptick
Smishing Attempts are on the rise. Like many financial institutions, Old National has recently seen an increase in “smishing” fraud
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How can I change my Digital Banking password?
If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password.
If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password.
If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.
Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature. -
What should I do if I forgot my User ID or Password for Digital Banking?
Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:
- On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary password or click I forgot my user id.
- If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
- If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.
Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.
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Merchant Account Solutions
Old National Merchant Services offers a range of payment solutions. Accept customer payments via credit card, debit card, gift card and digital wallet.
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What transactions can I complete at a drive-thru window?
Most of your banking transactions can be completed through our drive-thru windows, including:
- Check deposits
- Standard withdrawals
- Bill payments
- Transfers
- Loan payments
Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.
Use our locator to find your banking center and their direct phone number.
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How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes.1
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.