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      1. What if I am locked out of my account in Digital Banking?

        To protect your account against unauthorized access, you may be "locked out" if you have attempted to log in to Digital Banking using incorrect login credentials (user name and password) multiple times. The length of time that you are locked out will depend on how many times you have attempted to log in using incorrect credentials. Here is how to regain access to your account:

        Resetting your credentials
        Most lock-out periods are brief, and after that time period has ended, you can reset your own login credentials in Digital Banking by doing the following:

        From a web browser
        From a web browser such as Chrome, Firefox or Safari, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials. 

        In the Mobile App
        If you are using the Mobile App, on the Login screen, select Forgot Login. Enter the requested information to retrieve or reset your login credentials.

        Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.

        Contacting Client Care
        If, after trying the above, you are not able to retrieve or reset your password, or you are not able to wait for the lock-out period to expire, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

      2. How can I change information about the bank account my mortgage payment comes from?

        Within Mortgage Manager, go to Payment button. Here you can choose to Add, Edit or Delete payment methods. More than one can be added to use when making a payment.

        Our Mortgage Manager guides show you how to make a payment and where to enter or update your bank account information.

      3. Can I access my Old National account while in another state?

        Yes. There are several ways you can access your account while traveling in another state.

        Old National has banking centers in Indiana, Kentucky, Michigan, Wisconsin and Minnesota. We also have locations in Danville, Illinois. As an Old National client, you can access your accounts at any of these branches. To find one near you, use our branch and ATM locator on oldnational.com or the locator within our Mobile App.

        Old National clients also have access to more than 55,000 fee-free ATMs through the Allpoint network. Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. To find an Allpoint ATM, use our oldnational.com locator and select the Allpoint Surcharge-Free ATMs filter. You can also use the locator within our Mobile App to find Allpoint ATMs. 

        Yet another way to access your Old National account is through our Online and Mobile Banking, which enables you to bank anytime, and from anywhere that you have Internet access.

      4. What are the different ways I can make a payment on my Old National loan?

        For personal loan payments (not including mortgage loans), we offer several options:

        • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
        • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
        • Mail a check to PO Box 3728, Evansville, IN 47736
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

        For mortgage loan payments, here are several available options:

        • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
      5. What should I do if I'm the victim of check fraud?

        Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.

        If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

      6. How do I set up Text Banking and Automated Alerts?

        Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

        To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

        To set up Automated Alerts

        • Enter your email address if you want to receive Automated Alerts by email.
        • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
        • To choose and set up your alerts, select the Add an alert button.

        Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

        How to set up Text Banking with text messaging commands

        • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
        • If you want, you can enter a second phone number here.
        • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
        • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
        • When all information is entered, select Done. You should receive a confirmation text message.

        Here is the information you can obtain by sending the following text commands to 454545:

        • BAL – Balance for primary account in Text Banking
          • Your text will include both the Current and Available balances.
        • BAL ALL – Balance on all accounts within Digital Banking
          • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
        • LAST – Last 5 transactions for primary account in Text Banking
        • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
        • STOP – Deactivate service
        • HELP – Help keywords

        Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

        Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

      7. How do I add a payee in Online Bill Pay?

        From a Web Browser

        • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
        • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
        • As you type, what you are typing is matched to a known payee. 
        • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
        • Select Add Payee.

        If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

        • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
        • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
        • Payee Address – This is the address to which you send your payment. 
        • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
        • Zip code – Enter the payee's zip code to which you send your payment. 

        When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

        Mobile App

        • Open the Mobile App, tap Payment Center, then Bill Pay.
        • Select Payees at the top right of the screen
        • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

        If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

      8. How do I transfer funds in Digital Banking?

        Digital Banking

        To transfer funds between your Old National deposit accounts: Choose Move Money and Make a Transfer. This will enable you to transfer funds between Old National accounts only. You can choose your accounts, select today's date and complete the transfer at that time. You can also select a future date or setup recurring transfers. 

        To transfer funds to your account at another financial institution: Choose Move Money and then External Funds Transfers. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you may not be able to transfer immediately. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, choose Move Money and Make a Transfer. Mortgage loan payments can be made through Mortgage Manager within Online Banking. (Visit our resource page for Mortgage Manager.) 

        To send money or receive money from another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Online and navigate to Move Money tab. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Choose Move Money, then Loan Payment. You will be asked to add an account or you can choose Make Payment for established accounts. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. 

        Mobile App 

        To transfer funds between your Old National deposit accounts: Tap Transfers from the bottom of the screen. Select the To and From accounts and the amount to transfer. Mobile app transfers are effective the same day as long as it is done before the cut-off. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, tap Transfers at the bottom of the screen. Select the T and From accounts and the amount to transfer. Transfers through the mobile app are effective the same day as long as it is done before the cut-off.

        Mortgage loan payments can be made through Mortgage Manager. 
        Tap Payment Center, then Manage & Pay Mortgage. Tap Pay to access Mortgage Manager. You can also setup automatic payments for your mortgage loan in Mortgage Manager. 

        To send money to another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Mobile App and navigate to Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Tap Payment Center, then Pay Loan. You will be asked to add an account or you can Make Payment with established accounts. 

        Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. If you need assistance with transferring funds, please contact Client Care at 1-800-731-2265.

      9. How do I set up a recurring payment in Online Bill Pay?

        From a Web Browser

        • Log in to your Digital Banking account.
        • Open Online Bill Pay.
        • Locate the payee on your list.
        • Under the Options list, select the Automatic Payment tab.
        • Next, select the account you would like to pay from, the amount and the frequency.
        • If you are sending the payment via check, you may Add a Memo (located under Amount).
        • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
        • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
        • When you are satisfied with your payment information, click Save.

        In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

        • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
        • Click Add to make additional payments to a payee.

        On the Mobile App
        Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
        • Tap Schedule.
        • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
        • Tap Yes to confirm.
      10. How can I send a wire transfer?

        To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

        To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.