Search for Hours and Locations

212 results found

1. On what holidays are Old National banking centers closed?

   Typically, Old National holiday closings occur when the Federal Reserve is closed. Following are holiday closings for 2024:

   • New Year's Day, January 1
   • Martin Luther King Jr. Day, January 15
   • Presidents Day, February 19
   • Memorial Day, May 27
   • Juneteenth, June 19
   • Independence Day, July 4
   • Labor Day, September 2
   • Columbus/Indigenous People Day, October 14
   • Veterans Day, November 11
   • Thanksgiving Day, November 28
   • Christmas Day, December 25

   We update our website to notify clients of upcoming holiday hours the week prior to any holiday closings. View our banking center locator to find a location near you.

2. Should I notify Old National if I plan to use my debit card while traveling?

   Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

   You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

   Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

   It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

3. What types of business accounts do you offer?

   Old National offers a wide range of business and commercial banking products including:

   • Loans and lines of credit
   • SBA loans
   • Business credit cards
   • Investment real estate
   • Community development lending
   • Business checking
   • Online and mobile banking
   • Treasury Management solutions and
   • Merchant Services

   We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

   To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

4. If my business uses ONPointe Treasury or ONPointe Essentials, whom do I contact for support?
   Contact Treasury Management Support at 1-800-844-1720 for assistance with ONPointe login, information reporting, ACH and wire transfer origination, positive pay and general questions.
5. How do I activate my new debit card?

   Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

   If you have questions or need assistance, call Client Care at 1-800-731-2265.

6. Are Card Controls secure?

   Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

7. How do I set up automatic debit card payments?

   Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

   You can easily see which merchants you have automatic payments with in the Old National Mobile app.

8. What is mortgage refinancing?

   When you refinance your mortgage, you are essentially paying off your existing mortgage and replacing it with a new one. Mortgage refinancing can provide several benefits, including the opportunity to lower your interest rate, lower your monthly payment and pay off your loan earlier.
   
   Old National offers both the Quick Home Refi (QHR) and our standard mortgage refinancing product. You can learn more about each one and how to apply on our Mortgage Refinancing page.
   
   
   
   
   

9. How can I send a wire transfer?

   To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

   To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

10. How do I set up eStatements for my Old National loan account?

    eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

    To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

    On a web browser

    • Log in to Digital Banking
    • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
    • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
    • Enter the six-character Confirmation Code in the box and hit Continue.
    • Verify the email address where statement notifications should be sent and hit Accept.

    On the Mobile App
    Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

    • Click on the Mobile Banking App and log in to your account.
    • Click on the More menu button at the bottom of the screen.
    • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
    • Click Save Changes.
    • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
      Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
    • Enter or paste the six-character Confirmation Code and select Continue.
    • Read the Consent and Authorization.
    • Enter and verify the email address where statement notifications should be sent and click Accept.

    Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

    If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

    You can also visit the eStatements page on our website.