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      1. Can I pay a small business with Zelle®?

        Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

      2. What is Partnership Banking?

        Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

        To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

      3. Why is LIBOR being discontinued?

        LIBOR was introduced in the 1980’s as a benchmark interest rate that was intended to reflect banks’ average cost of short-term, wholesale unsecured borrowing. Over time, and particularly during the financial crisis that began in 2007, banks became less and less reliant on inter-bank lending. As a result, the number and dollar volume of transactions from which LIBOR was derived declined dramatically. To make up for this shortfall, LIBOR panel banks resorted to using “expert judgment” when submitting various rates used in calculating LIBOR. This left it susceptible to manipulation and fraud.

        In 2017, the UK Financial Conduct Authority (FCA), the regulator for LIBOR, announced that after December 31, 2021, the panel banks would no longer be required to submit settings for LIBOR. (This has since been revised to June 30, 2023, for most LIBOR tenors.) This announcement effectively started the countdown to the end of LIBOR.

      4. I had damage to my house and received a check from the insurance company with Old National’s name on it. How do I cash or deposit it?

        If you have your mortgage with Old National and a homeowners insurance claim, we will be an active part of your claim process. Your loan with us is based on your home’s value, so we want to ensure your property is repaired and the value is maintained.

        We have developed a Guide to Homeowners Insurance Claims that will give you an overview of the claim process and the necessary forms you will need along the way.

        Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

        For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

        For commercial or business property, contact your Old National Bank commercial lender for guidance.

      5. How do I set up a recurring transfer in Digital Banking?

        From a Web Browser
        To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

        Here you can select the accounts and date, and type in the amount you would like to transfer.

        To create a recurring transfer, check the Repeat box next to the date.

        Select the frequency, date and duration of your recurring transfers and click Save.

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

        To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

        The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

        You have the option to include a message, you may do so in the Memo section.

        Click Make Transfer.

        Take a moment to verify that your transfer details are correct, then click Confirm.

        Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

        On the Mobile App
        Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring transfer in the mobile app, tap Transfers.
        • Tap Schedule.
        • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
        • Tap Yes to confirm.
      6. How do I transfer funds between my Old National accounts?

        Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

        One-Time Transfer
        To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

        Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

        You have the option to include a message, you may do so in the Memo section. 

        Click Make Transfer. 

        Take a moment to verify that your transfer details are correct, then click Confirm. 

        Once you have confirmed, we’ll let you know that your transfer is complete.

        Recurring Transfers
        Save time with scheduled, recurring transfers that automatically move money between your accounts. 

        To create a recurring transfer in the web browser, check the Repeat box. 

        Select the frequency, date and duration of your recurring transfers and click Save. 

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

        To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

        The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

      7. Am I eligible for an SBA loan?

        SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

        • Location: Your business must be physically located and operate in the U.S.
        • Business type: Your business must be for-profit and in an eligible industry.
        • Investment: You, as the business owner, must have invested time or money into the business.
        • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
        • Loan application history: You must not be able to get more traditional financing at favorable terms.

        You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

        To learn more about SBA loans at Old National, please visit our SBA Loans website page.

      8. How does Zelle® work?

        When you enroll with Zelle® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).

        When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

      9. How do I set up automatic payments for my Old National loan?

        For mortgage loans:

        For all other personal loans, such as auto loans:

        • Download and return the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.
        • You can also set up a repeat transfer of funds within Online Banking to make a regular payment on your Old National loan. Within Online Banking, go to Move Money and in the drop down select Make a Transfer to set up a repeat transfer from an Old National account. Select Loan Payment (under Move Money) to set up a repeat transfer from an account outside of Old National.

        If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

      10. Does Old National offer foreign currency exchange services?

        Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.

        For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.

        For more information, visit our foreign currency page.