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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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      1. How do I set up automatic debit card payments?

        Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

        You can easily see which merchants you have automatic payments with in the Old National Mobile app.

      2. Why is Old National entering into this partnership?
        • First Midwest’s culture and values align with Old National's. We are both focused on getting to know our clients and helping them reach their goals and strengthening and supporting our communities.
        • It will help us serve all our clients better. This partnership provides us with additional resources that will allow us to serve all clients better. For instance, we expect it to accelerate some of our plans to enhance our technology for the benefit of our clients and team members.
        • It positions us to be an even stronger and more secure bank for years to come. Ultimately, our goal is to be THE premier bank in the Midwest, serving ALL clients exceptionally well, while maintaining our culture, integrity and commitment to community.
      3. How do I set up eStatements for my Old National loan account?

        eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

        To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

        On a web browser

        • Log in to Digital Banking
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter the six-character Confirmation Code in the box and hit Continue.
        • Verify the email address where statement notifications should be sent and hit Accept.

        On the Mobile App
        Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        • Click on the Mobile Banking App and log in to your account.
        • Click on the More menu button at the bottom of the screen.
        • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
        • Click Save Changes.
        • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
          Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter or paste the six-character Confirmation Code and select Continue.
        • Read the Consent and Authorization.
        • Enter and verify the email address where statement notifications should be sent and click Accept.

        Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

        If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

        You can also visit the eStatements page on our website.

      4. What does this change mean for me?

        Our commitment to our existing clients and communities is not changing. We are simply growing as a community bank, and we're gaining even more resources and expertise to serve you - and all of our clients - better. In fact, you will soon have full access to more than 250 banking centers across Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota and Wisconsin to manage your Old National account(s).

        As always, please feel free to contact Client Care with any questions at 1-800-731-2265 or visit your nearest Old National banking center.

      5. What changes can I expect inside the banking center?

        Our banking centers are open. Appointments are accepted and encouraged.

        • Masks: Consistent with CDC guidance, we ask those not fully vaccinated to please wear a facemask while in the banking center. Please note that we may ask for additional verification due to mask wearing.
        • Shields and dividers: You also may notice Plexiglass shields and dividers at teller windows and other areas where you may interact with our team members.

        Please visit our locator for the status and hours of a specific location.

      6. How can I open a business checking account?

        To open a business checking account, please call us at 1-800-731-2265, visit any banking center or send us an information request form and someone will contact you.

        Old National offers several business checking options, and we can help guide you toward the best solution for your company's size and checking activity. You can also compare business checking accounts on our site.

      7. Can I use Zelle® internationally?

        In order to use Zelle®, the sender's and recipient's bank accounts must be based in the U.S.

      8. Do you have special hours for clients at a higher risk for COVID-19?

        Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.

      9. How do I get started with Zelle?

        It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

      10. How can I find fee free ATMs?

        With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

        You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

        The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.