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1. 7 Ways To Be More Responsive To Your Customers
   By Rieva Lesonsky It’s no secret that consumers and businesses customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting a lot of pressure on small businesses. Here’s a closer look at what customers expect from businesses,
2. What happens if my mortgage payment is scheduled to be paid from my account on a Sunday or holiday?

   If a payment is scheduled to come from your account on a weekend/holiday, the payment will not be made until the next business day. To avoid late fees, you may need to adjust the date of your scheduled payment within Mortgage Manager.

3. What do I do if I received an unsolicited or suspicious email claiming to be from Old National?

   If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

   Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:

   • Awkward greeting or salutation
   • Typos
   • Incorrect grammar
   • Strange or unfamiliar links
   • Compelling or urgent language
   • Misspelled company name

   You are your first line of defense:

   • Stop before you click on links or attachments
   • Call the company using a phone number you know to be valid to confirm they sent the email
   • Don't reply
4. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
   To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
5. Is there a fee if I submit a notice of error or request for information about my loan?

   No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

6. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

   Closed Accounts
   If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.
   
   Overdrawn Accounts
   If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.
   
   If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

7. How to pay back your student-loan debt, no matter where you start or what type of loans you have
   There are several repayment plans to choose from to help you pay back your student loans. The right strategy for you will depend on your goals, lifestyle, and the type of loans you have. At any point during repayment, consolidating or refinancing your student loans can streamline your monthly payments and help you save
8. Keep Your Business Safe by Teaching Employees to Spot Fraud
   While businesses are concerned with financial fraud, there may be an overall lack of understanding about common ways fraud happens and how to mitigate risk exposure. Teaching your employees to spot and prevent financial fraud should not be ignored. To help you take a more proactive approach to managing financial fraud
9. 3 Social Security Rules Every Divorced Person Needs to Know
   Social Security can provide essential income in retirement. But you need to know the rules for how these benefits work so you can maximize the money
10. When will the check I deposited through Mobile Deposit be available?

    Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

    Checks written from an Old National account:
    If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

    Checks written from an account at a bank other than Old National:
    If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

    Viewing your mobile deposit
    You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

    If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

    ATM Deposits
    As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.