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      1. What is an ATM surcharge fee?

        An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

        ATM surcharge fees are typically between $2 and $3.50. Usually, a screen will appear on an ATM giving you the option to accept or decline a surcharge. Declining will cancel your transaction.

        It's important to note that for some types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of the ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

        To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

      2. How often is Allpoint ATM location data updated within Old National locators?

        Allpoint's ATM data feeds directly into the oldnational.com locator and Mobile App locator, meaning any updates provided by Allpoint are reflected in our locators right away.

      3. Can I use my Home Equity card at Allpoint ATMs?

        No. Home Equity cards cannot be used at Allpoint ATMs. You can use your Old National debit/ATM card to make withdrawals, transfers and balance inquiries at Allpoint ATMs.

      4. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

        Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).

        If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.

      5. Where can I find mortgage loan payoff information?

        For the correct amount to pay off a mortgage loan, please do one of the following:

        A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

        Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

        Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

      6. What should I do if my Old National checks were lost or stolen?

        Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

      7. How can I make a mortgage payment in Mortgage Manager?

        You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

        Here are several other options for making mortgage payments:

        • Visit any Old National banking center to make a payment
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
        • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

        If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

      8. What is the minimum to open an IRA account?

        The minimum amount to open an IRA Savings account is $50. The minimum amount to open an IRA Certificate of Deposit is $500.

        Old National offers both Traditional and Roth IRAs. Learn more about each. If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

      9. What is Zelle®?

        Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

      10. How can I delete my online/mobile banking profile?

        If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.