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      1. What are eStatements and how do I sign up for them?

        eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

        Signing up for eStatements

        To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

        On a web browser

        • Log in to Digital Banking.
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
        • Enter the six-character Confirmation Code in the box and hit Continue.
        • Verify the email address where statement notifications should be sent and hit Accept.

        On the Mobile App
        Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        • Click on the Mobile Banking app and log in to your account.
        • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
        • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
        • Click Save Changes.
        • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
        • Enter or paste the six-character Confirmation Code and select Continue.
        • Read the Consent and Authorization.
        • Enter and verify the email address where statement notifications should be sent and click Accept.

        Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

        Viewing eStatements

        On a web browser

        • You can view, search, save and print eStatements in Digital Banking.
        • Under eStatements on the top menu, choose eStatements in the drop down.
        • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
        • Choose eStatements under the appropriate heading.
        • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
        • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

        Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

        In the Mobile App

        • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
        • Tap eStatements under Account Services.
        • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
        • Choose eStatements under the appropriate heading.
        • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

        If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

        You can also visit the eStatements page on our website.

      2. What is Mobile Deposit and how do I use it?

        Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

        To use Mobile Deposit

        • Log in to your Mobile App.
        • At the bottom of the screen, choose Check Deposit.
        • In the "To" section, select the account you want to deposit to and enter the amount.
        • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
        • Select the photo icon and capture an image of the front and back of your check.
        • Verify the information and select Deposit.

        You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

        Tips for using Mobile Deposit

        • Take photos in a well-lit area
        • Place check on a dark surface
        • Be sure only the check is in the photo (no fingers holding the check)
        • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
        • Give the camera time to focus before taking the photo; being too close can make the check image blurry
        • Tap the center of your screen to get a clear picture
        • Make sure the check isn't folded or torn

        If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

      3. How do I sign up for Online Bill Pay within Digital Banking?

        Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

        From a web browser

        • Log in to Digital Banking
        • Choose Bill Pay in the top menu
        • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
        • Click Complete Sign Up
        • Begin adding information for the business or person you want to pay

        Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.

        Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

        Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

        In the Mobile App

        • Open the Mobile App
        • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
        • Select Payees at the top right of the screen
        • In the Add a person or business field begin adding information for those you want to pay

        If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.

      4. How can I access my business credit card online?

        If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

      5. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

        We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

      6. Does Old National offer foreign currency exchange services?

        Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.

        For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.

        For more information, visit our foreign currency page.

      7. What is a notice of error regarding the servicing of my loan?

        A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific error you are disputing and/or information you are requesting

        Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

        Where to send a notice of error
        Please mail all notices of error to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to notices of error.

      8. If I receive a stimulus check instead of direct deposit, how can I deposit it?

        In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

      9. How do I set up a recurring transfer in Digital Banking?

        From a Web Browser
        To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

        Here you can select the accounts and date, and type in the amount you would like to transfer.

        To create a recurring transfer, check the Repeat box next to the date.

        Select the frequency, date and duration of your recurring transfers and click Save.

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

        To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

        The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

        You have the option to include a message, you may do so in the Memo section.

        Click Make Transfer.

        Take a moment to verify that your transfer details are correct, then click Confirm.

        Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

        On the Mobile App
        Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring transfer in the mobile app, tap Transfers.
        • Tap Schedule.
        • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
        • Tap Yes to confirm.
      10. How do I schedule an appointment to visit a banking center?

        You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

        If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

        Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below: