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      1. Should I notify Old National if I plan to use my debit card while traveling?

        Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

        You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

        Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

        It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

        If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

      2. How do I set up Online and Mobile Banking to monitor my account?

        In a Banking Center
        Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

        Steps for Online Enrollment of Online Banking
        There are several options for enrolling online:

        1. Go directly to the enrollment page or
        2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
        3. Download our Mobile App and enroll in Online Banking.

        Once on the enrollment page:

        1. Enter your desired Online Banking User ID and Password.
        2. Enter your personal information including name, date of birth and address.
        3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
        4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

        If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

      3. My debit card is about to expire. When will I receive my new debit card?

        Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.

        To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.

        If you have not received your new card by the end of the expiration month, please call Client Care at 1-800-731-2265, Option 2, or visit any Old National banking center for assistance.

        Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.

      4. How can I cancel my electronic mortgage statement and receive a paper one by mail?

        You have two options for cancelling electronic mortgage statements.

        First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

        1. Log into Old National Online Banking with your usual User ID and Password
        2. From the summary of accounts, select your Mortgage Loan
        3. This will take you to your Old National Mortgage Loan detail page
        4. Hover over Statements and Documents and select Electronic Mortgage Statements
        5. Select Change Delivery Preferences
        6. Then select Paper Mortgage Statements
        7. Finally, select Save

        Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

        If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

      5. How do I enroll in Digital Banking?

        In a Banking Center
        Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.

        Opening a Checking Account Online
        If you open a new Old National account online, you can enroll in digital banking immediately.  

        Steps for Online Enrollment of Digital Banking
        There are several options for enrolling online:

        1. From a web browser, go directly to the enrollment page or
        2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
        3. Download our Mobile App and tap Sign up.

        Once on the enrollment page:

        1. Enter your desired Online Banking User ID and Password.
        2. Enter your personal information.
        3. Enter your Account Type and Account Number. 
        4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

        If the information matches, then you will be directed to the login.

        If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.

        If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.

      6. Do you have any guides to assist me with using Mortgage Manager?

        We have several guides to walk you through step-by-step.

        You will find additional information on the Mortgage Manager page.

        If you have questions or need additional assistance, you can contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

      7. How can I change information about the bank account my mortgage payment comes from?

        Within Mortgage Manager, go to Payment button. Here you can choose to Add, Edit or Delete payment methods. More than one can be added to use when making a payment.

        Our Mortgage Manager guides show you how to make a payment and where to enter or update your bank account information.

      8. Why is my monthly payment to my escrow account increasing?

        The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

      9. What do I do if I received a suspicious phone call claiming to be from Old National?

        What you need to know:
        If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

        • Be suspicious
        • Hang up
        • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT

        What you need to do:
        If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT.

      10. Can I pay a small business with Zelle®?

        Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.