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1. Can I use Digital Banking to make an Old National loan payment from a non-Old National checking account?

   Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.

   For auto loan and other consumer loan payments:

   • Sign in to Digital Banking, go to Move Money in top navigation and select Loan Payment at the bottom of the drop down.

   You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.

   For mortgage loan payments:

   • Access Mortgage Manager within Digital Banking - Mortgage Manager: How to Access Online and Mobile guide.
   • Within Mortgage Manager, there are several options for making payments. All will enable you to input information for an external account you want to make a payment from. Following are guides to walk you through the process :
     • Make a One-Time Payment - How to Make a Mortgage Payment guide
     • Enroll in Autopay - How to Enroll in Autopay guide

   Currently, only mortgage loans can be paid from within the Mobile app. Payments for other types of loans can only be made within a web browser.

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4. What is a mortgage escrow account?

   Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

   When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

   You can view your escrow account information within Mortgage Manager.

5. Checking Selector
   The Old National checking selector helps you find a checking account for you. Answer a few questions for a suggestion that matches your financial lifestyle.
6. How do I read my checking or savings account statement?

   The following step-by-step guides provide a description for each section of your checking, savings or combined statement. 

   Savings Statement Guide

   Checking Statement Guide

   Combined Statement Guide

   If you have additional questions after reviewing these guides, please visit any Old National banking center or call Client Care at 1-800-731-2265.

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8. Can my mortgage payment automatically be drafted from my checking or savings account?

   Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

   With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

   With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

   The following information will help you in setting up automatic payments:

   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.

   While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

   If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

9. Where can I find my Old National checking or savings account number?

   Within Online Banking, your full account number can be found through the following steps:

   • After you log in to Online Banking, click on the account name for which you want an account number. Please remember that your account number will be different for each account. 
   • Clicking on the account name will take you to the Account History page. On this page, click on Account Details to reveal more information about your account. Your full account number is the ACH number.
   • On the bottom right of the account details, you can print your account detail information or click the X to close the account details.

   You can also find your full checking number in the following ways:

   • On a mailed statement or eStatement within Online Banking. Your account number is on the upper right corner of the statement.
   • At the bottom of a physical check or the bottom of a check image within Online Banking. You will see three sets of numbers at the bottom of the check. Your account number is the center set of 7-10 numbers. (Note that the set of numbers on the left, 086300012, is the Old National routing number.)

   

   Visit any Old National banking center for assistance.

10. How can I dispute a transaction that I don't recognize on my account?

    For Check Disputes
    Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

    For Electronic and Debit Card Transaction Disputes
    You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

    If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.