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      Search for Open a Checking Account

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      1. How do I read my checking or savings account statement?

        The following step-by-step guides provide a description for each section of your checking, savings or combined statement. 

        Savings Statement Guide

        Checking Statement Guide

        Combined Statement Guide

        If you have additional questions after reviewing these guides, please visit any Old National banking center or call Client Care at 1-800-731-2265.

      2. Where can I find my Old National checking or savings account number?

        Within Online Banking, your full account number can be found through the following steps:

        • After you log in to Online Banking, click on the account name for which you want an account number. Please remember that your account number will be different for each account. 
        • Clicking on the account name will take you to the Account History page. On this page, click on Account Details to reveal more information about your account. Your full account number is the ACH number.
        • On the bottom right of the account details, you can print your account detail information or click the X to close the account details.

        You can also find your full checking number in the following ways:

        • On a mailed statement or eStatement within Online Banking. Your account number is on the upper right corner of the statement.
        • At the bottom of a physical check or the bottom of a check image within Online Banking. You will see three sets of numbers at the bottom of the check. Your account number is the center set of 7-10 numbers. (Note that the set of numbers on the left, 086300012, is the Old National routing number.)

        Old National Bank Check

        Visit any Old National banking center for assistance.

      3. Can my mortgage payment automatically be drafted from my checking or savings account?

        Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

        With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

        With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

        The following information will help you in setting up automatic payments:

        While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

        If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

      4. How does a sub-user activate their account for Shared Access?
        As a subuser, you have the ability to access another person's account, based on the entitlements granted to you. 

        The primary user will setup your access. 

        You will be sent an email with your temporary password to the email address the primary user setup and a second email with your temporary ID. 

        Within 30 minutes of receiving the email, click on the link to complete the setup. 

        Read and accept the terms and conditions. 

        Verify your identity by receiving a call from the phone number provided by the primary user. 

        Setup a new password. 

        Once logged in, if you want to change your ID, click My Settings and Edit User ID. 

        If you forget your password or have questions regarding your access, please contact the primary user.
      5. If I make a mortgage payment today, when will it be applied to my account?

        If you submit your payment through Mortgage Manager prior to 9PM CT, it will be posted to your account on the same day.

      6. How can I dispute a transaction that I don't recognize on my account?

        For Check Disputes
        Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        For Electronic and Debit Card Transaction Disputes
        You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

        If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

      7. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

        Closed Accounts
        If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

        Overdrawn Accounts
        If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

        If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

      8. Why am I receiving calls regarding my loan account being past due when I have a grace period?

        The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

      9. What happens if my mortgage payment is scheduled to be paid from my account on a Sunday or holiday?

        If a payment is scheduled to come from your account on a weekend/holiday, the payment will not be made until the next business day. To avoid late fees, you may need to adjust the date of your scheduled payment within Mortgage Manager.

      10. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

        We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

        Requests should be received at least 5 business days prior to the payment due date. 

        For mortgage loans:
        Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        For all other personal loans:
        Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        Please note that late payment fees may apply if we do not receive your loan payment by the due date.

        If you have questions or need assistance, please call Client Care at 1-800-731-2265.